General terms and conditions

The following terms and conditions are valid between you and LĀU di Lisa Anderlini (P.I. 13243291005) (henceforth: LĀU; may be referred to as “us” and “we”) and apply to all use of and orders placed on LĀU website lauclothing.com. Please note that LĀU does not guarantee that all products presented on the Website are in stock or are available for purchase. LĀU reserves its right to stop selling a product. LĀU reserves the right to revise the Terms and Conditions at any time. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Language

The language of the Terms and Conditions is English.

My account

When you place an order on lauclothing.com you could create an account in our customer management system. The only information that will be stored is the information you provide creating it, such as shipping and billing address as well as email address or phone number. Creating an account yourself you will be able to choose a password with which you can log in to your account online and view your order history and track your order. You could also purchasing if you don't create an account. If you would like to delete an account you can also contact info@lauclothing.com and the customer care team will assist you.

Placing order

By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.

Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that LĀU does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

Colors

LĀU s’ goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. LĀU eld responsible for any such discrepancy.

Prices

The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website are in € and may vary from time to time. The prices may also vary between the physical stores and the Website. The delivery costs are shown in connection with the shipping methods at the checkout stage.

Payments

We currently accept only PayPal. It’s the most trusted and well known payment method used worldwide. Getting a Paypal account it’s free and easy. We do not accept any other payment method.

Delivery Shipping times may vary due to the availability of merchandise. Delivery time could take 3-5 working days. Orders are not delivered on the weekends or federal holidays.

We ship worldwide via DHL Express, which has 1 to 2 day delivery time, but could be delayed. We are not responsible for lost or stolen packages or packages delayed by DHL. Every package will have a tracking number so you can check on the www.dhl.com site the exact position of your package at any time. All orders are also fully traceable on the Website by logging in to My account. Please note Customs authorities require us to state the value of the item directly on the package. Customs duties and taxes are payed . Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

Exchange, Returns and Refund

You can return the items to us at your own shipping cost within 15 days of receipt of the  order and we will be happy to offer you an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition as you have not worn, washed or damaged the item(s) or you have not removed the tag from the item(s). Pease note that we will only be able to ship your exchanged goods or refund the full amount once we have received and checked the returned item(s). You will be charged for any additional cost and any additional shipping, taxes and import duties. If  you want return an item, please send first immediately an email to info@lauclothing.com  refering to your order number. Purchased products are exchangeable into a different size and color are based on stock availability. Please note that sale products are non-exchangeable but can be returned with a full refund. LĀU offers a free return service just if the product is flawed or damages. LĀU will pay the shipping cost for returning the products once it has received and checked it. If you receive defective products, please notify us immediately. If LĀU consider the products to be defective, LĀU will make a full refund including shipping costs. Please note that returns are reasonably practicable no later than 15 working days after receiving the goods. When returning please follow the steps below. • send an email to info@lauclothing.com with your order number (you could see on your account if you have one or on your order confirmation email) and your preferences (exchange, return, ect) • Send at your own cost and your own shipping method the goods to the adress you find inside your parcel. • Place the item(s) in the original shipping packaging, or any other solid packaging. • Close the packaging and tape it securely. • If you're returning a damaged items we prefer that products are returned through our DHL service to ensure they are protected and insured during transit. In that case, we could reserve a pick up for you.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of LĀU graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to LĀU and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from LĀU. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

16. Privacy policy

You acknowledge and agree to be bound by the terms of our privacy policy.

17. Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.

19. Resale policy

You may purchase products on www.lauclothing.com for personal use only and not for resale. By placing an order on www.lauclothing.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation

SHIPPING

Shipping times may vary due to the availability of merchandise. Delivery time could take 3-5 working days. Orders are not delivered on the weekends or federal holidays.

We ship worldwide via DHL Express, which has 1 to 2 day delivery time, but could be delayed. We are not responsible for lost or stolen packages or packages delayed by DHL. Every package will have a tracking number so you can check on the www.dhl.com site the exact position of your package at any time. All orders are also fully traceable on the Website by logging in to My account. Please note Customs authorities require us to state the value of the item directly on the package. Customs duties and taxes are payed . Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

SHIPPING RATES:

Zone 1:

ITALY

9 € + 3 € for each extra item

Zone 2:

EUROPE 1:

(Austria, Belgium, France, Luxembourg, Holland, Principality of Monaco, United Kingdom, Spain. Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary)

15 € + 3 € for each extra item

Zone 3:

EUROPE 2 (Albania, Andorra, Belarus, Bosnia, Gibraltar, Guersney, Iceland, Canaries, Jersey, Kosovo, Liechtstein, Macedonia, Moldavia, Montenegro, Norvegia, Serbia, Switzerland, Turkey, Ukraine), USA, CANADA, TURKEY

25 € + 3 € for each extra item

Zone 4:

ASIA (except: Cambodia, Laos, Vietnam, Mongolia, Myanmar, Kazakhstan, Kyrgyzstan, North Korea, Papua New Guinea, Nepal), SOUTH AMERICA (except: Nicaragua), AUSTRALIA, MIDDLE EAST (except: Afghanistan, Jordan, Iraq, Armenia, Azerbaijian, Georgia, Iran), RUSSIA, SOUTH AFRICA, EGYPT, GROENLANDIA:

35 € + 3  € for each extra item

Zone 5:

AFRICA (except Egypt, South Africa) + REST OF THE WORLD (Countries not previously mentioned)

45 € + 3 € for each extra item

Please note: for zones 4 and 5 we have fixed zone rates. In very rare cases, if your address is considered by DHL Express a remote zone, you might be recontacted from our team  to paying an extra on the shipping rate. You're not forced to pay this extra so you will choose if proceeding with the order anyway or canceling it. Extra could vary from the DHL shipping rates.

Free shipping for orders over 150€ (only for zones 1,2,3)